Unique Pricing System

There are generally 3 ways in which the cost of the move is determined as outlined in the summary of information for shippers of household goods, New York State, DOT

(1)   For short moves, generally 40 miles or less, the charge is based upon the time it takes to do the job. The mover will quote an hourly rate for a van and a number of workers, usually three. These moves are referred to as hourly-rated moves.

(2)   On longer moves, the charge is based upon the amount of items you wish to move. The mover will quote you a rate for the items you wish to move. If you require additional services such as packing or storage etc., there will be additional charges.

(3)   For moves of any distance the mover may, if it has a provision in its tariff, offer a written binding estimate. This is a written form contract covering all of the transportation charges and services agreed to by you and the mover.

It is important to remember that, with the exception of written binding estimates, the exact cost of your move cannot be determined until the job is completed on an hourly rated move or until your goods are loaded onto the van, based on cubic footage.

Companies will send an experienced estimator to look over your household effects and give you a written statement of the probable cost of the move (estimate). It is your responsibility to show the estimator everything you intend to move and what special services you may need.

The statement will give you an approximation of your moving cost so that you can plan your financial arrangements in advance of your moving date. If you have not made arrangements with the mover for credit, he will insist on payment of the actual charge in cash, or by certified check, money order, travelers check or cashier’s check. If the actual charges exceed the statement of the probable cost, you may defer payment of part of the excess as follows:

Hourly rated moves: If the total charges exceed the written statement (estimate) by more than 25%, the mover is required, at your request, to deliver your goods upon delivery of the probable cost plus 25%

Cubic Footage: If the total charges exceed the probable cost (estimate) by more than 10%, the mover is required, at your request, to deliver your goods upon payment of the probable cost plus 10%.

Written binding estimates: If a dispute arises over variances between the actual quantity of goods moved or services performed and the written binding estimate, the mover is required, at your request, to deliver your goods upon payment of the amount of the written binding estimate plus 10%.

NOTE: You must pay the balance in 15 days (excluding Saturdays, Sundays & Holidays)

All American Relocation Services

All American moving & storage, Inc is a full service moving and storage company. Our office and field personnel have over 75 years of experience in the National moving industry specializing in various moves from Fine Art relocation cross-country to local residential moves within New York City and beyond.

At All American we maintain a system wide commitment to delivering the highest quality service to you. We provide ourselves on providing the most comprehensive and innovative relocation and storage services.

Relocating of any description takes a great amount of time and expense involved in relocation; it is imperative that all parties involved understand who is responsible for what. Every customer has special needs that must be satisfied. The whole process of moving can take several months. Many decisions must be made as you shop and design the new home or office, arrange to leave the old one, look for a new bank, school, doctor, etc. - and try to accomplish everything within budget. The closer you get to moving day, the more psychological and emotional stress take their toll on you - and rightfully so.

When the moving day arrives and it's all happening in front of you, things can start to feel overwhelming. It's understandable; your private items are out of your house and on the truck, you are leaving your home and neighborhood...it can feel like everything is out of your control. But don't worry, with All American on board, you will relax and you may even enjoy the move!

What to Expect from a Good Moving Company

At times customers don't know what to expect from a moving company. Here is a list of what All American considers the customer's "bill of rights" - all the services a customer deserves and should look for from his mover.

1. Complete, accurate information and explanation about the upcoming move. The more informed a customer is, the fewer potential problems. In our opinion, an informed customer is an asset to a mover.
2. A trained and certified sales representative. The representative must be available 7 days a week to solve any problems that arise before, during and after the move. A good estimate should be at most within 10% of the final cost of the move.
3. A uniformed moving crew that is trained, courteous, motivated and experienced. The All American moving team should be an organized group who work methodically and efficiently. Your goods should be perfectly wrapped and moved in an organized manner into the truck, with nothing left unwatched in the process.
4. Clean, well-maintained trucks designed to move household goods. This will reduce the chances of damage and increase the efficiency of the move. All trucks should be air-ride and, obviously, cleaned daily.
5. Proper moving equipment. A sufficient amount of up to date packing material must be available to conduct all moves safely and smoothly.
6. Prompt, courteous post-move services, especially on Long distance relocation. The customer should expect a phone call after the move to verify that it was completed to his or her satisfaction. If any damage has occurred, the mover must respond in a professional manner. Regulations allow a mover 120 days to solve a claim, but it is in the best interests of both parties to settle the issue within 30 days.
7. Secure, climate controlled, professionally operated storage facility. It does happen at times that a moving customer may need emergency storage, short/ long-term storage or storage to consolidate his goods for long-distance shipment. Assuming the mover has storage facilities, they should be clean, protected by an effective security system and staffed by trained personnel to assure the safekeeping of your property. A climate-controlled environment is especially important where Fine Art etc. are concerned.
8. Punctuality of the movers. All pickups and deliveries should be on time.

An experienced & efficient management team is important. It is important that the people you are dealing with are sensitive to your relocation needs and are up to date with their services and equipment. Moving is a complex business therefore being kept informed is a priority for both the company and the customer. Experienced, professional and ethical managers help provide consistent, quality service to every customer.

Customer Service Department

Communication and Problem Solving

Moving is probably one of the most stressful times in a persons life We at All American guarantee that if a problem does arise, then we will be there for you; to find solutions to those problems.

It is in our best interest to solve these problems as soon as they arise.

We have a very professional customer service team that are here to answer any questions that you may have regarding the company or the relocation services we offer.

Please direct your questions to:

The Customer Service Department

1-800-989-6900

1-212-348-3030

1-718-398-3030

Fax: 1-888-851-4044

e-mail: info@moveus.net

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